Center to Focus on a Regular, Consistent Point of Contact to Address Customer Needs
Optimas Solutions, a global, industrial manufacturer, distributor and service provider, opened a new Center of Excellence in its Monterrey, Mexico headquarters.
The Center of Excellence is geared toward increasing our level of service with supply chain, transportation, quality, continuous improvement and other customer service needs. The goal is to increase the level of service to our internal and external customers, as well as maximize the use of local resources in Monterrey, in terms of infrastructure and human capital.
The Center of Excellence will focus solely on select customer accounts and respond with accurate, knowledgeable and effective solutions. Each dedicated contact will familiarize themselves with customers’ goals, needs and priorities, providing a more personalized and strategic approach to customer care and satisfaction.
“At Optimas, we believe in solid communication and building long-term relationships with our customers. Through the Center of Excellence, we can add a personal touch and give our customers even more confidence in our services,” said Daniel Harms, CEO, Americas. “This is just one example of how our team is continuously working to create unique and powerful offerings unmatched in the industry.”
“The Center of Excellence is a large step forward with investments in personnel and technological innovations in the area. This is the beginning of a continuous development cycle in this location,” said Ricardo Alonzo Rodriguez, Vice President & General Manager, Mexico. “Optimas emphasizes developing new and innovative ways to increase our level of customer service; ultimately, providing our customers with an unparalleled competitive advantage.”
About Optimas Solutions
Optimas Solutions is a leading, tech-enabled global manufacturer/distributor of fasteners, inventory management services and value added services that help producers elevate efficiencies and reduce costs. With deep supply chain expertise, we minimize risk, optimize inventory, enhance operations and improve product quality for industrial manufacturers. Examples of our work are evident in the products of leading global brands and at optimas.com.